Saturday, October 11, 2003
KAW on Outsourcing -- Part Deux
Knowledge @ Wharton has published Part II of its special section on outsourcing. I had posted a link to Part I the last week of Sepember. The current issue tackles both the opportunities for and backlash against BPO's in a series of interviews with major players in sections titled What the Numbers Show, Why Corporations Pursue BPO, Hard Time for Labor and A View from the Developing World. The interviewees include Rebecca Scholl, Peter Bendor-Samuel, Michael Quinn, Marcus Courtney, Ron Hira and Kiran Karnik.
