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Friday, August 29, 2003

Bizarre twist to call-centre tale 

For months now, there has been a great deal of interest in the media, especially western media, about the outsourcing of call-centres to India. In bizarre new twist, the Republican party has outsourced its telephone-based fund-raising campaign. In effect, you have the affected accents from Noida and Gurgaon soliciting funds from Republican donors.

HCL eServe has put in place a team of 75 people to work on the project out of its call centres in Noida and Gurgaon. According to industry sources, the number of seats could be ramped up depending on the success of the campaign. These operators are required to call up people in the US seeking their support for President George W Bush and a donation for the Republican cause.

Just wait till the Democats and the unions find out :))